Free Shipping within the EU and to Switzerland and Norway* 
21 Days Return Policy* 
Made in Europe 
Exchange and return
For details on exchange and return, choose your country.
GERMANY
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RETURNS: free within 21 days in Germany.
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RETURN LABEL: provided via our returns portal.
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NO PRINTER NEEDED: paperless return with QR code.
Generally, you have a 21-day right of withdrawal and can return ordered items within this period free of charge. We will provide you with a prepaid return label for the return shipment. For standard returns, you do not need to include anything in your return parcel, as returns are identified in our warehouse via the shipping label of your order.
EXCHANGES
The fastest option is to place a new order and then return your original order to us. For returning your first order, you can create a free return label here. Once we receive your return, we will refund your original order. Your new order will also be shipped free of charge, so the exchange will not result in any additional costs for you.
CLAIMS
Is there something wrong with your item? Please send us a short email with a photo and we will be happy to help. In most cases we offer repairs or a replacement. For the return shipment we can usually provide you with a prepaid return label.
Claims are usually not sent to our warehouse, but directly to us. Therefore, please do not create a return label yourself. Instead, contact our team via email at hello@sorbasshoes.com. If the item needs to be returned, it helps us if you include a short note describing the defect.
RETURNS
Purchased and unworn items can be returned within 21 days without giving any reason.
For returning items, you have two options:
Option 1: More sustainable & free return via our returns portal
For returns from Germany, you can easily create a return label through our returns portal and send your items back free of charge. Suitable returns may be forwarded directly to another customer without unnecessary detours.
Create your return label here:
Additional information:
Most products returned to us have only been tried on once and are still in perfect condition. These items are sent directly to the next customer, helping to reduce packaging waste and conserve resources. If your returned item meets the criteria, it may be forwarded directly to another customer without unnecessary shipping steps. Thank you for helping us reduce waste!
Classic returns:
With a DPD return label you can drop off your return at a nearby DPD parcel shop. Find your nearest parcel shop here:
Forward shipments:
With a DHL shipping label you can drop off your return at a DHL parcel shop or Packstation. Find your nearest location here:
https://www.dhl.de/de/privatkunden/pakete-versenden/pakete-abgeben/filiale.html
Option 2: Return at your own expense
You may also return items using another shipping method at your own cost. Please note that we do not accept unpaid shipments (cash on delivery) and cannot reimburse return shipping costs. In this case, we recommend choosing an insured shipping method with tracking.
Please use the following address for returns:
Onefulfillment GmbH
Sven-Kovacs-Straße 7
SORBAS Returns
79336 Herbolzheim
Germany
Refunds will be processed after the goods have been received and inspected, usually within 3–7 business days after arrival. Refunds will be issued using the same payment method you used for the original order.
EUROPEAN UNION
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RETURNS: within 21 days.
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EXCHANGES: free of charge.
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INTERNATIONAL RETURNS: return shipping costs must be covered by the customer.
Exchanges
For exchanges we provide a prepaid return label free of charge.
Your replacement order will also be shipped free of charge, so the exchange does not result in additional costs.
Simply contact us by email if you would like to exchange an item and we will arrange the process with you.
Please check beforehand if the desired size is available on the product page.
Claims
If there is a problem with your item, please send us a short email with a photo and we will gladly help.
In most cases we offer repairs or a replacement.
Please do not create a return label yourself for claims.
Contact our team at hello@sorbasshoes.com and we will guide you through the process.
Returns
Purchased items can be returned within 21 days without giving a reason.
Returned items must be unworn and in their original condition.
For returns from outside Germany we unfortunately cannot offer free return shipping.
Return shipping costs must be covered by the customer.
Return address:
Onefulfillment GmbH
Sven-Kovacs-Straße 7
SORBAS Returns
79336 Herbolzheim
Germany
Refunds are processed after the return has been received and inspected, usually within 3–7 business days.
The refund will be issued using the same payment method used for the original order.
OTHER COUNTRIES
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RETURNS: within 21 days.
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INTERNATIONAL RETURNS: return shipping costs must be covered by the customer.
Claims
If there is a problem with your item, please send us a short email with a photo and we will gladly help.
In most cases we offer repairs or a replacement.
Please do not create a return label yourself for claims.
Contact our team at hello@sorbasshoes.com and we will guide you through the process.
Returns
Purchased items can be returned within 21 days without giving a reason.
Returned items must be unworn and in their original condition.
For returns from outside Germany we unfortunately cannot offer free return shipping.
Return shipping costs must be covered by the customer.
Return address:
Onefulfillment GmbH
Sven-Kovacs-Straße 7
SORBAS Returns
79336 Herbolzheim
Germany
Returns from outside the EU (e.g. UK, Switzerland) may be subject to customs procedures. If a return is not clearly declared as such, additional charges can occur and the parcel may not be delivered to our warehouse. We recommend marking the shipment clearly as a return (e.g. “returned goods”) and ensuring that all required customs documents are completed. Please note that the return shipment and correct customs declaration are the responsibility of the sender.
Refunds are processed after the return has been received and inspected, usually within 3–7 business days. The refund will be issued using the same payment method used for the original order.
Our shipping policy can be found in our cancellation policy and our terms of service. Do you have questions concerning the shipping process and policies? Just contact us at hello@sorbasshoes.com
