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Exchange and return

For details on exchange and return, choose your country.

Germany

EXCHANGE

The fastest way to exchange shoes is by placing a new order and then shipping back your first order to us. After we received the returned shoes, we refund your original order. Shipping of the new order is once again free of charge.

RETURN

You can return shoes within 21 days after buying them without stating reasons on why you return them.

For return, please use the following address:

Meyer&Meyer Logistikzentrum Wittenberge
SORBAS Retoure
Bad-Wilsnacker-Str. 48
19322 Wittenberge

The refund of the original price will be paid, when we received and checked the product, usually 3-7 workdays after we received the shipping. We pay the refund via the same payment method that you used for the original payment (if you prefer a different payment method, just contact us).

In order to ship your shoes back to us for free, you can print a dpd-Label using our return platform.

EU and other countries

EXCHANGE

We do not offer a direct exchange. The fastest way to exchange shoes is by placing a new order and then shipping back your first order to us. After we received the returned shoes, we refund your original order.

Please use this address for shipping:

Meyer&Meyer Logistikzentrum Wittenberge
SORBAS Retoure
Bad-Wilsnacker-Str. 48
19322 Wittenberge

Unfortunately, we currently cannot offer return labels for return shipping outside of Germany. The fees for return shipping have to be paid by the buyer. However, you might be eligible to have the return shipping costs reimbursed by Paypal (see below).

RETURN

You can return shoes within 21 days after receiving them. It is only necessary that you deliver the items to your local post office within this time. We advise you make sure you receive a delivery receipt that includes the date and tracking code. The fees for return shipping have to be paid by the buyer (except when there is a problem with the shoes you received, in that case please contact us beforehand). However, you might be eligible to have the return shipping costs reimbursed by Paypal.

Free returns for orders paid with Paypal: For orders paid with PayPal, it is possible to have the return shipping costs reimbursed by PayPal: Simply send your order back to the shipping service provider of your choice and have PayPal reimburse you for the costs. All you need to do is submit the receipt and payment details via your PayPal account and you will be reimbursed for the shipping costs within 5 days. This service is offered by Paypal and Paypals conditions apply. You can find all informations and you can request a refund here:

https://www.paypal.com/de/webapps/mpp/refunded-returns

We will issue the refund of the price paid as soon as we have received and checked the product. This usually takes 1-7 days after receiving back your order. We pay the refund via the same payment method that you used for the original payment (if you prefer a different payment method, just contact us).

For returning shoes please use the following address:

Meyer&Meyer Logistikzentrum Wittenberge
SORBAS Retoure
Bad-Wilsnacker-Str. 48
19322 Wittenberge

Our shipping policy can be found in our cancellation policy and our terms of service. Do you have questions concerning the shipping process and policies? Just contact us at hello@sorbasshoes.com

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