Usually the order is shipped within one workday from Monday until Friday
Is there a tracking number?
As soon as the order is processed, you receive an email with the url to track your order.
Unfortunately, we do not run a store or a showroom in Berlin. Our shoes are only available online.
Currently, our shoes are only available online. That enables us to pay fair wages to our shoemakers and sell our shoes at a reasonable price. However, we are planning to deliver our shoes to stores in a number of cities in order to make it possible to try them on. If the shoes do not fit, you can send them back from Germany for free using our return platform
Usually sold-out sizes are being replaced in 3-6 weeks. However, it is possible that models which have been on sale cannot be reproduced.
On all our materials, you can use a wet sponge or cloth, possibly even with a bit of shampoo, to carefully wash off dirt. Thereafter, you should use impregnation spray to treat the clean shoes on a regular basis. You can use any commercially available textile or leather spray for that purpose. However, we advise you to test the spray on a small and less visible part of the shoe.
If you want to return shoes in Germany, you can print a free dpd-return label on our return platform. Unfortunately, we do not have return labels available from other countries.
Processing the refund usually takes 3-7 days after we received the shoes. The refund is usually paid using the same payment method that you used for the initial payment. Refund via credit card usually takes a bit longer. Be reminded that refund via credit card will usually be shown on your credit card bill and not on your account statement.
Our shoemakers are very concerned with delivering high quality. However, if you should find defects, write us at firstname.lastname@example.org and we will take care of exchanging the shoes.